Fulfilling a major role within the organization, the Director, Support Operations accepts lead responsibility for the effective overall management and quality of a broad range of services including Accommodation Support, Community Supports, Independent Living, as well as individual & Family Directed Support. Reporting to the Executive Director (ED) and working collaboratively with the Director, Finance and Business Operations (DFBO); Director, People and Culture (DPC) and the Managers of Supports and Quality Assurance, the Director is an influencer for creative problem solving and innovation as an integral member of the Senior Leadership Group (SLG).

The Director will provide principled, ethical leadership and represent the Agency in a positive and professional manner. Establishing and maintaining effective and constructive working relationships, the Director will effectively and respectfully advocate on behalf of individuals supported while engaging families, government partners and community interest groups in the Mission, Vision and Guiding Principles of the Agency. The Director will lead the development and evaluation of safety and quality standards and measures to support compliance with all applicable legislation. The Director will integrate sustainable resource management with effective policy development and program planning, while responsibly identifying and mitigating potential risks.

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  • Minimum of six (6) years progressive supervisory experience within the Developmental Services or related sector.
  • Practical knowledge and application of Microsoft Office and an aptitude to learn and utilize other software programs as required (i.e. AIMS, Inclusion).
  • Social media/social networking recruiting tools and sites


  • Post secondary education gained through a University Degree with specialization in Human or Social Services or related field of study.
  • Valid certificate in First-Aid, Cardiovascular Pulmonary Resuscitation (CPR) and Safe Management.


  • Well established professional practice and strict adherence to ethical standards; a clear understanding of the principles of inclusion.
  • Practical experience and knowledge in the developmental services sector including but not limited to autism spectrum disorder, deaf/blind intervention services, dual diagnosis, complex specialized needs, aging and home healthcare.
  • Exceptional knowledge and experience with budget processes, financial and human resource management.
    Desire to serve the people the agency supports, co-workers, ministries, other agencies, community and/or government organizations.
  • Well-developed supervisory skills that demonstrate competency in leadership, goal setting, holding others accountable with a focus on continuous quality improvement, learning and education.
  • Demonstrated flexibility, creative problem solving and sound crisis management techniques which naturally incorporate collaborative approaches.

How to Apply


  • Normal hours of work are 40 per week.
  • Will need to adapt working hours to respond to the needs of individuals supported, Agency and community events, therefore flexibility in working hours is required.

Qualified candidates are invited to submit a cover letter and resume to:

We thank you in advance for your interest.

Only qualified candidates will be considered for an interview.

Community Living Wallaceburg is committed to an inclusive, barrier-free selection process and work environment. Please advise Human Resources of accommodation needs to enable you to be assessed in a fair and equitable manner.