Ontario Agencies Supporting Individuals with Special Needs
Ontario Agencies Supporting Individuals with Special Needs

Support Coordinator

AgencyExtend-A-Family Waterloo Region
Position Support Coordinator
Salary24.98
Hours37.5

Description

ROLE
The Support Coordinator is responsible for facilitating person-centered supports and services for individuals. This may include liaising with others in that person’s network, building relationships with and supervising EAFWR direct support people (DSPs), making referrals and applications for other community supports and programs, and assisting with the creation and implementation of a support plan. Support is provided in a way that is flexible and meets the needs of the individual and family.

QUALIFICATIONS
• Undergraduate degree in human or social sciences or equivalent, with minimum 2 – 3 years related experience
• Direct experience working with people who have developmental and physical disabilities and their families or other networks
• Highly developed interpersonal and problem solving skills
• Good supervision skills and experience
• Excellent organizational and time management skills, oral and written communication skills
• Ability to multi-task and to work well under pressure, both independently and as part of a team
• Working knowledge of computer applications (ie. word processing, database, email and internet use)
• Mental health experience and education as an asset
• Access to a reliable vehicle

RESPONSIBILITIES AND FUNCTIONS
Reporting to the Program Manager, ensures the provision of services offered by Extend-A-Family Waterloo Region to individuals with developmental and/or physical disabilities and their families.
Provide Support to Individuals and their Families:
• Support individuals and families to identify their current support needs
• Assist individuals and families in the development of a support plan using allocated or available funding
• Assist individuals and families in monitoring both the available funding and the plan, facilitating adjustments as requested
• Identify and introduce DSPs to individuals and families
• Provide ongoing support to both DSPs and individuals/families to maintain a positive working relationship
• Support individuals and families to access additional community supports and resources as requested
• Complete reports and updates for agency partners
• Disseminate agency information as requested
Provide support to Direct Support People (DSPs):
• Assist in the orientation of new DSPs to the organization
• Identify individuals/families that may fit for the DSPs skill set and availability and facilitate introductions
• Work with Recruitment Coordinator, as required, to access specific DSPs for contracts
• Provide DSPs with specific individual and family orientation, expectations and resources
• Complete regular check-ins with DSPs
• Assist DSPs in addressing issues and concerns related to their work
• Facilitate development opportunities for DSPs as requested
Prepare Reports:
Completion of the following on a regular and timely basis:
• DSP file updates including contact notes, incident reports, unusual incident or serious occurrence reports and copies of correspondence as appropriate
• A complete file of the individual, including case notes
• Caseload, match status and other statistical reports as required
• Website content as requested
• Special reports as requested
Attend Meetings:
• Attend supervision meetings with the Program Manager as requested/required
• Attend weekly meetings focused on team and organizational updating and development
• Participate in internal/external committees with approval and direction of the organization
Special Assignments and Other Duties:
• Undertake key activities and new ventures, in conjunction with or as assigned by the Director of Programs, Organizational Development Director and/or Executive Director.
• Promote growth of an organizational culture that is both inclusive and anti-oppressive.
• Participate in ongoing personal and professional development opportunities

ROLE COMPETENCIES Direct Support Supervisor

Threshold Competencies Level 3:
Flexibility Adapts tactics depending on the situation
Self-Control Takes positive action to calm self and others
Self-Development Actively seeks feedback for performance enhancement
Service Orientation Takes personal responsibility for resolving service issues
Values & Ethics Acts in accord with values & ethics even when not easy to do so
Core Competencies Level

Advocating For Others 3 Calculates impact of actions or words
Collaboration 4 Works to build team commitment and spirit
Creative Problem Solving 4 Identifies and considers options to solve a problem or issue
Developing Others 4 Provides in-depth coaching
Holding People Accountable 4 Holds people accountable for performance
Interpersonal Relations/Respect 3 Effectively uses empathy
Leading Others 3 Obtains resources and takes care of the team

Extend-A-Family is an equal opportunities employer. We are committed to ensuring people with disabilities have the same opportunity of access to employment.

Qualifications

QUALIFICATIONS • Undergraduate degree in human or social sciences or equivalent, with minimum 2 – 3 years related experience • Direct experience working with people who have developmental and physical disabilities and their families or other networks • Highly developed interpersonal and problem solving skills • Good supervision skills and experience • Excellent organizational and time management skills, oral and written communication skills • Ability to multi-task and to work well under pressure, both independently and as part of a team • Working knowledge of computer applications (ie. word processing, database, email and internet use) • Mental health experience and education as an asset • Access to a reliable vehicle

Employers Contact Information

Name Jennifer Hanna
Email jennifer.hanna@eafwr.on.ca
Website http://eafwr.on.ca
Mailing Address 91 Moore Ave
Phone 519-741-0190
Fax 519-741-0392