Ontario Agencies Supporting Individuals with Special Needs
Ontario Agencies Supporting Individuals with Special Needs

Director of Programs

AgencyExtend-A-Family Waterloo Region
Position Director of Programs
Salary
Hours40

Description

Role:
As a member of the organization’s Leadership team, the Director of Programs provides leadership, and contributes to the achievement of organizational goals and strategic priorities with cost efficiency, financial accountability and program effectiveness. The Director supervises the Program Managers and ensures that services and supports meet the Ministry of Children, Community and Social Services (MCCSS) and other applicable legislative requirements. The Director of Programs will exemplify the values of EAFWR and demonstrate a respectful and professional attitude towards people supported, EAFWR staff, families, community partners, funders and volunteers.

Qualifications

Job Description DIRECTOR OF PROGRAMS Extend-A-Family Waterloo Region (EAFWR) Qualifications: • Minimum Master’s degree in social sciences (or related degree with 3 to 5 years related experience) and 5 years related program management and supervisory experience • Excellent verbal and written communication skills • Excellent interpersonal and leadership skills • Excellent organizational , problem solving and time management skills • Computer and analytical skills to compile data and present reports. • Ability to work well under pressure both independently and as part of a team • Ability to multi-task • Knowledge of relevant provincial (and other) legislation, Acts and Ministry directives. • Satisfactory Police Check for the Vulnerable Sector. Role: As a member of the organization’s Leadership team, the Director of Programs provides leadership, and contributes to the achievement of organizational goals and strategic priorities with cost efficiency, financial accountability and program effectiveness. The Director supervises the Program Managers and ensures that services and supports meet the Ministry of Children, Community and Social Services (MCCSS) and other applicable legislative requirements. The Director of Programs will exemplify the values of EAFWR and demonstrate a respectful and professional attitude towards people supported, EAFWR staff, families, community partners, funders and volunteers. Responsibilities and Functions: Reporting to the Executive Director, the Director of Programs will: Manage Agency Programs by: • Participating as a member of the EAFWR Leadership team in key organizational areas such as design, change management, team building and leadership development. • Together with the Executive Director and other Leadership staff, establish long-range goals and objectives of EAFWR and oversee their implementation. • Participating in the planning, coordinating and directing of the overall operation of assigned programs, including budgeting and forecasting expenditures as required. • Ensuring the operation of assigned programs is within the scope of the organization’s values and principles, policies, procedures, relevant legislation and MCCSS and other funders’ standards, and that relevant employees are aware of these where appropriate. • Planning, monitoring and participating in the evaluation of service delivery of assigned programs on an ongoing basis. • Providing direction and vision for ongoing and new assigned programs in consultation with and approval of the Executive Director. • Keeping the Executive Director informed of activities in operational support which are important to the success of the organization including controversial issues and serious occurrences within the area under their direct authority. • Holding responsibility to monitor and report on outcomes. • Participating in community activities as appropriate and/or as assigned in order to further community understanding and support of EAFWR and its services. • Examining the organizational climate and culture indicators and making recommendations to resolve complaints and proactively dealing with operational issues. • Promoting growth of an organizational culture that is both inclusive and anti-oppressive. Provide Support to Staff by: • Becoming knowledgeable about and applying the principles of servant leadership and stewardship in supervision of staff. • In conjunction with the Director of Human Resources and Executive Director, being responsible for hiring, promotion, evaluation, discipline and termination of assigned supervisory staff and with the Program Managers, the hiring of Support Coordinators and other second level team members. • Providing direct supervision to assigned Program Managers and other staff as assigned. • Ensuring that all employees have comprehensive orientation to carry out their responsibilities. • Identifying and promoting individual and team professional development. • Monitoring and evaluating the work of team, particularly assigned Program Managers and providing support around complex issues. Provide Support to Families by: • Being accountable that services and supports are provided to individuals and their families in a person-centered, responsive, and timely manner meeting the outcomes identified by the individual/family. • Ensuring complete and confidential information is kept for each individual receiving services and monitor for quality while adhering to the Confidentiality/Privacy policy. • Promoting the vision, mission and values of the organization and expectations of its stakeholders through public education and awareness. Contribute by participating in meetings: • Participate in intra- and inter-organizational planning and coordination to ensure effective region-wide delivery of service. • Sit on or participate in community boards and/or committees as assigned/directed. • Attend, participate in or facilitate as required, program management, Support Coordinator, staff meetings, and other meetings as required. • Attend meetings and participate in functions of the organization (including AGM, EAFWR picnics, fundraising etc.). Prepare Reports: • Respond to information from/to community, government, and other agencies, related to issues involving families and support individuals. • Provide evaluation reports of assigned staff and programs as required. • Provide information to Executive Director, MCCSS, Board of Directors, as delegated, regarding program planning, development or evaluation, as required. • Ensuring that services and supports meet Ministry and/or legislative requirements and outstanding items in compliance reviews are completed on an annual basis. (Quality Assurance Measures - QAM). • Contribute to the EAFWR annual report as per direction of the Executive Director. Professional Development: • Identify and share, on an ongoing basis, own needs regarding development of program directorial skills. • Seek opportunities to continue to develop own self-awareness, personal and professional growth to increase overall effectiveness. Special Projects and other Duties: • Assume the responsibilities of other service areas as required and carry out such other duties as may, from time to time, be assigned by the Executive Director. Role Competencies: Managers / Directors Threshold Competencies Level 4: Flexibility Accepts need, adapts tactics/strategy to the situation Self-Control Manages self even in highly adverse situations, Self-Development Takes responsibility for personal career development Service Orientation Takes responsibility, action to address underlying needs of others Values & Ethics Acts in accord with values/ethics when significant cost or risk is associated with doing so Core Competencies Level Advocating For Others 3 Calculates impact of actions or words Creative Problem Solving 4 Identifies and considers options to solve a problem or issue Developing Others 4 Provides in-depth coaching Holding People Accountable 4 Holds people accountable for performance Interpersonal Relations/Respect 3 Effectively uses empathy Leading Others 5 Builds commitment to a compelling vision Managing Change 4 Follows through on change initiative Relationship and Network Building 3 Proactively establishes planned networks to address specific issues Resource Management 4 Benefits the agency Strategic Thinking 3 Aligns program/operational goals and plans Extend-A-Family Waterloo Region (EAFWR) is an equal opportunities employer who fosters a workplace culture that respects, appreciates and values diversity. Candidates of all ethnicities, races, genders, sexual/gender identities, cultural backgrounds, abilities and beliefs are encouraged to apply. EAFWR is committed to providing accommodation in its recruitment processes to applicants with disabilities. If you require accommodations at any time during the recruitment process or in order to successfully submit an application, please reach out to a member of the Recruitment Team. Applications will be accepted until November 16, 2018

Employers Contact Information

Name Jennifer Hanna
Email jhanna@eafwr.on.ca
Website https://www.eafwr.on.ca/hiring/
Mailing Address 91 Moore Ave
Phone 5197410190
Fax 5197410392